Effective: 19 September 2026. This policy forms part of our Terms of Service.

SECTION 1 – DIGITAL PRODUCTS

Access to The Framework and The Framework + Cohort is delivered electronically. Login details are emailed to the address you provide at checkout within 24 hours of successful payment (usually within minutes). If you have not received them within 24 hours, check your spam folder and then contact [email protected].

SECTION 2 – PHYSICAL PRODUCTS

The 6-Month Property Incubator workbook is a printed book shipped from Cape Town, South Africa. It is not available as a PDF.

SECTION 3 – DELIVERY CHARGES

Delivery is charged in addition to the product price and is shown at checkout before you pay. Where the workbook is included at no charge with The Framework + Cohort, the workbook itself is free but delivery is still charged at cost.

South Africa: R120 flat rate, door-to-door courier. 2–5 business days to main centres; 5–7 business days to outlying areas.

International: R950 flat rate, tracked courier (DHL / Aramex). 7–21 business days depending on destination.

SECTION 4 – INTERNATIONAL ORDERS

You are the importer of record. Any customs duties, import VAT or clearance fees levied by the destination country are your responsibility and are not included in our delivery charge. We cannot predict these charges; please check with your local customs authority before ordering.

SECTION 5 – DISPATCH AND TRACKING

Orders are dispatched within 3 business days of payment. A tracking number is emailed to you on dispatch. Delivery times are estimates and run from dispatch, not from the order date.

SECTION 6 – ADDRESS ACCURACY

Please ensure your delivery address is complete and correct. Where a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, re-delivery will be charged.

SECTION 7 – RISK AND OWNERSHIP

Ownership of the workbook passes to you on payment. Risk of loss or damage passes to you on delivery to the address you provided. If a parcel arrives damaged, photograph the packaging and contents and contact us within 48 hours of delivery.

SECTION 8 – LOST PARCELS

If a tracked parcel has not arrived within 10 business days after the estimated delivery date (South Africa) or 30 business days (international), contact us and we will lodge a claim with the courier and, where the parcel is confirmed lost, send a replacement or refund the workbook.

SECTION 9 – RETURNS

Returns of physical goods are governed by our Refund & Cancellation Policy at bbrg.co.za/refund-policy.

Questions: [email protected] | +27 64 807 0548

BBRG (Pty) Ltd – Registration number 2026/063390/07 – 13 Electric Road, Wynberg, Cape Town, 7800, South Africa